PEELC Strategy: A Deep Dive into Business Success
The GCSE Business Studies Revision Podcast Series
Unlock your potential in GCSE Business Studies with our engaging and accessible podcast series, designed to support learners of all abilities. Covering the entire GCSE Business Studies syllabus, these episodes help you master key concepts, deepen your understanding, and prepare for exam success. Whether you're pre-learning content to get ahead or revising after lessons, our podcasts provide the clarity and focus you need to excel.
Each episode is meticulously crafted using advanced Google Notebook LM technology to make complex topics clear and relatable. With real-world scenarios and fictional stories like BrewBliss, LuxeGuard, and ProSmooth, we bring business theory to life. Explore topics such as marketing, business operations, customer service, and external influences, while understanding how they relate to the functional areas of business: operations, human resources, marketing, and finance.
Our podcast doesn't just explain concepts—it prepares you for exams. Special episodes are dedicated to working through exam-style questions, offering practical tips, model answers, and strategies to boost your confidence.
As well as supporting each lesson, we include engaging fictional stories to illustrate how business concepts work in practice, making your learning journey both informative and enjoyable.
We value your feedback! Let us know how we can improve or topics you'd like us to cover in more detail. Reach out to us via social media or leave a review wherever you get your podcasts.
Credits
Brought to you by PEELC Strategy Productions, with audio and AI support powered by Google Notebook LM. Join us on Apple Podcasts, Spotify, YouTube, or wherever you get your podcasts, and transform your Business Studies revision experience today!
PEELC Strategy: A Deep Dive into Business Success
Business Operations - Deep Dive 5 : Exploring Good Customer Service (Part A)
Episode 5: Exploring Good Customer Service (Part A)
In this episode of PEELC Strategy Productions, we dive into the first part of our two-part series on customer service. Discover why delivering exceptional service is at the heart of successful businesses, and explore the key distinctions between pre-sale and post-sale interactions. We cover how businesses create positive customer experiences and the consequences of failing to meet expectations.
Using the fictional café BrewBliss, we illustrate how strong customer service can enhance brand loyalty, improve reputation, and increase repeat sales. This episode sets the stage for Part B, where we will explore how technology—such as social media, e-commerce, and apps—is revolutionising customer service.
Whether you’re a student revising for GCSE Business Studies or just interested in the mechanics of great customer service, this episode offers essential insights.
Stream now on BuzzSprout, Spotify, Apple Podcasts, YouTube, and more!
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Credits: Audio and AI assistance powered by Google Notebook LM.